Shipping Policy

At Toys Woys, we aim to ensure a seamless shopping experience by delivering your orders in a timely and efficient manner. Please review our Shipping Policy below.

1. Shipping Coverage

1.1. We currently ship across India.
1.2. International shipping is not available at the moment.

2. Order Processing Time

2.1. Orders are typically processed within 2 business days (excluding weekends and public holidays).
2.2. Processing times may be extended during peak seasons or due to unforeseen circumstances.

3. Shipping Methods & Delivery Time

3.1. We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5 to 7 business days.

  • Express Shipping: Estimated delivery within 3 business days (available at an additional cost).

    3.2. Delivery times may vary based on the delivery location and courier service availability.

4. Shipping Charges

4.1. Shipping charges are calculated based on order weight, delivery location, and selected shipping method.
4.2. Free shipping may be available for orders above INR 1000, subject to promotions.

5. Order Tracking

5.1. Once your order is shipped, you will receive a tracking number via email/SMS.
5.2. You can track your order through the courier’s tracking portal.

6. Delivery Issues

6.1. If a package is undeliverable due to incorrect address details provided by the customer, additional charges may apply for re-shipment.
6.2. In case of lost or delayed shipments, customers are requested to contact our support team for assistance.
6.3. Toys Woys is not responsible for delays caused by natural disasters, strikes, or courier-related issues.

7. Damaged or Missing Items

7.1. If your order arrives damaged, please report it within 5 days with photos for claim processing.
7.2. Missing items must be reported within 2 days of delivery.

8. Governing Law

8.1. This Shipping Policy is governed by the laws of India.
8.2. Disputes related to shipping shall be resolved under the Consumer Protection Act, 2019.

9. Contact Us

For any shipping-related inquiries, please contact us at toyswoys[dot]com@gmail[dot]com.

By placing an order with Toys Woys, you agree to this Shipping Policy.